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Latest (2023-24) NCERT chapter of Consumer Protection with consumer Protection Act 2019Check topics not given in the new NCERT above Click here Check important topics: CLICK HERE
Check the videos covering the explanation of the entire chapter: Consumer Protection. It also covers the questions based on this chapter. Please refer to the latest NCERT for know changes due to the new Consumer Protection Act 2019 CLICK HERE
Interactive/ clickable image with detailed information about Consumer Protection in India: CLICK HEREDirect questions
2. Importance of Consumer Protection
Indirect questions
1. Which consumer right gives the business firms freedom to set up their own consumer service and grievance cells?
2. A shopkeeper sold you some spices, claiming that they were pure. Later a laboratory test formed that those were adulterated what precautions should you have taken before buying and what remedies are available to you for the wrong act?
6. Rajiv, a consumer purchased medicines without noticing the date of expiry. He also did not obtain the cash memo. Do you think he will be able to protect himself from the loss caused due to expired medicine? Give reasons to support your answer.
7. Identify the following marks and tell where they are used.
Value-based questions
Extra questions
1. State whether the following are treated consumers under the consumer
protection act
( a) Nikita
purchased a washing machine for her house
( b) Rakesh
purchased DVD Player for resale
c)Utkarsh
uses a new mobile phone connection
2. The government is actively advertising for “ Jago Grahak
Jago”.Which consumer right is highlighted in the above statement
3. Identify the relevant rights of a consumer being
violated in the following instances.
(a)A bottle of acid was sold but the cap was not properly
sealed.
(b)Medicine sold without date of manufacturing and
date of expiring printed on its
packaging.
(c) Madan bought a cooler with 2 years warranty. The
cooler started giving problem
within 6 months. Madan approached the seller. The
seller did not listen to his
grievances.
(d)The seller compels the consumer to purchase the
available product.
(e)The common
consumers are not aware of their rights, right path, and procedure
for filing the complaints
5. Write Yes or No in the following cases.
a.Indian Airlines delayed the flight to Guwahati from
New Delhi by 8 hrs. Can the
passenger file a case in the consumer court?____________
b.A lawyer accepted the fee but did not appear in the
court for the client. Can the
client approach the consumer court for remedy?____________
c. In the nearby area a milkman adulterates the milk
with water and sells in the
locality. Can all the consumers from a group and file
a case.____________
d. Mohan bought a product without a cash memo. Can he
file a case in consumer
court, if exploited?
6. The earlier approach of CAVEAT EMPTOR, which means
“Let the buyer beware”, has
now been changed to CAVEAT VENDITOR(“Let the seller
beware”). Why such a radical change has taken place?
7. Consumer Protection has a wide agenda. How?
Difference between the Right to be heard and the Right to seek redressal click here
Consumer Protection Comix / Graphic Novel: CLICK HERE
Click here to check the consumer rights explanation
CHECK NEWSPAPER ARTICLE :
A real-life example of Relief available to consumers
Latest (2023-24) NCERT chapter of Consumer Protection with consumer Protection Act 2019
Check topics not given in the new NCERT above Click here
Check important topics: CLICK HERE
Check the videos covering the explanation of the entire chapter: Consumer Protection. It also covers the questions based on this chapter. Please refer to the latest NCERT for know changes due to the new Consumer Protection Act 2019 CLICK HERE
Interactive/ clickable image with detailed information about Consumer Protection in India: CLICK HERE
Direct questions
1 1. Meaning of Consumer Protection
2. Importance of Consumer Protection
3. Scope of consumer Protection Act 2019
4. Consumer Rights and Responsibilities
5. Who is a “Consumer” under the Consumer Protection Act 2019?
6. When or under what circumstances the complaints can be filed
7. Who can file a complaint under the Consumer Protection Act?
8. Against whom a complaint can be filed?
9. Within what time period complaint must be disposed of?
10. Remedies available to Consumer on Complaints filed by him
11. Three-tier consumer grievance machinery under Consumer Protection Act:
12. Role of Consumer Organisations and NGOs.
Indirect questions
1. Which consumer right gives the business firms freedom to set up their own consumer service and grievance cells?
2. A shopkeeper sold you some spices, claiming that they were pure. Later a laboratory test formed that those were adulterated what precautions should you have taken before buying and what remedies are available to you for the wrong act?
3. “Bhuvan, who was a vegetarian went to a snack bar for having French fries and later found out that it had non-vegetarian content. Neither the advertisement nor the packing of the product displaced that the product has non-vegetarian content. Will Bhuvan be able to claim compensation which right of the consumer is violated”?
4. Sandeep purchased a diesel car for Rs. 7 lacs from an automobile company and found its engine defective. Despite many complaints, the defect was not rectified. Suggest to him the appropriate authority where he could file a complaint under the Consumer Protection Act.
5. Prakhar purchased an ISI Mark electric iron from Bharat Electricals. Since it was not working properly, he approached the seller. The seller satisfies Prakhar by saying that he will ask the manufacturer to replace the iron. Manufacturers refused to replace and Bharat Electricals decided to file a complaint in consumer court. Can Bharat Electricals do this? Why or why not?
6. Rajiv, a consumer purchased medicines without noticing the date of expiry. He also did not obtain the cash memo. Do you think he will be able to protect himself from the loss caused due to expired medicine? Give reasons to support your answer.
7. Identify the following marks and tell where they are used.
Value-based questions
1. What are the values behind promoting Consumer Protection?
2. A packet of biscuits does not bear a green or red
dot indicative of vegetarian or non-vegetarian food items. What values are
ignored?
2. The government is actively advertising for “ Jago Grahak Jago”.Which consumer right is highlighted in the above statement
3. Identify the relevant rights of a consumer being violated in the following instances.
Extra questions
1. State whether the following are treated consumers under the consumer
protection act
( a) Nikita
purchased a washing machine for her house
( b) Rakesh
purchased DVD Player for resale
c)Utkarsh
uses a new mobile phone connection2. The government is actively advertising for “ Jago Grahak Jago”.Which consumer right is highlighted in the above statement
3. Identify the relevant rights of a consumer being violated in the following instances.
(a)A bottle of acid was sold but the cap was not properly
sealed.
(b)Medicine sold without date of manufacturing and
date of expiring printed on its
packaging.
(c) Madan bought a cooler with 2 years warranty. The
cooler started giving problem
within 6 months. Madan approached the seller. The
seller did not listen to his
grievances.
(d)The seller compels the consumer to purchase the
available product.
(e)The common
consumers are not aware of their rights, right path, and procedure
for filing the complaints
5. Write Yes or No in the following cases.
a.Indian Airlines delayed the flight to Guwahati from
New Delhi by 8 hrs. Can the
passenger file a case in the consumer court?____________
b.A lawyer accepted the fee but did not appear in the
court for the client. Can the
client approach the consumer court for remedy?____________
c. In the nearby area a milkman adulterates the milk
with water and sells in the
locality. Can all the consumers from a group and file
a case.____________
d. Mohan bought a product without a cash memo. Can he
file a case in consumer
court, if exploited?
6. The earlier approach of CAVEAT EMPTOR, which means
“Let the buyer beware”, has
now been changed to CAVEAT VENDITOR(“Let the seller
beware”). Why such a radical change has taken place?
7. Consumer Protection has a wide agenda. How?
Click here to check the consumer rights explanation
Difference between the Right to be heard and the Right to seek redressal click here
Consumer Protection Comix / Graphic Novel: CLICK HERE
Click here to check the consumer rights explanation
CHECK NEWSPAPER ARTICLE :
A real-life example of Relief available to consumers
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what is the triangle shaped mark in ques.7
ReplyDeleteThis is Hallmark which is used for gold jewellery.
Deletecheck reply below for details
This is hallmark which is put on Gold Jewellery for its purity and fineness given by BIS (Bureau of Indian Standards)
ReplyDeleteCheck link:
http://www.bis.org.in/cert/hallbiscert.htm
what is the mark of a pot type shape at the bottom right corner of image?????
ReplyDeleteEco mark
DeleteThis is ECO Mark.
ReplyDeleteThe Government of India has instituted a scheme for labeling of environment friendly products to be known as ECO Mark.
When or under what circumstances the complaints can be filed?
ReplyDelete1. The seller, manufacturer or dealer of goods which are defective.
Delete„Defect‟ means any fault, imperfection or shortcoming in the Quality, quantity or
purity of goods.
2. The provider of services if they are deficient in any manner.
„Deficiency‟ means any imperfection, shortcoming or Inadequacy in the quality,
nature and manner of performance of Services.
Please refer to Supplementary Reading Material in Business Studies by CBSE (given under important links) for the new things introduced but not covered in NCERT
Prakhar purchased an ISI Mark electric iron from Bharat Electricals. Since it was not working properly , so he approached seller. Seller satisfies Prakhar by saying that he will ask manufacture to replace iron. Manufacturer refuse to replace and Bharat Electricals decided to file complaint in consumer court. Can Bharat Electricals do this? Why or why not? ??!
ReplyDeleteNo , Bharat Electricals can not file complaint against seller because according to Consumer Protection Act a person who obtains goods for re-sale or any commercial purpose is not consumer .So Prakhar can file complaint but Bharat Electricals can not.
DeleteWhen or under what circumstances the complaints can be filed?
ReplyDeleteCheck answer under comment given above dated 23 jan ,2014
DeleteWithin what time period complaint must be disposed off?
ReplyDeleteComplaint must be disposed off as speedily as possible and within 3 months or ,if the complaint requires analysis or testing of goods ,within 5 months
ReplyDeleteWhat is the full form of FPO and isi ?
ReplyDeleteFPO -Food process order (found on packaged fruit beverages, fruit-jams, crushes and squashes, pickles, dehydrated fruit products, and fruit extracts,)
ReplyDeleteISI - Indian Standards Institute (found on switches, electric motors, wiring cables, heaters, kitchen appliances etc., and other products like portland cement, LPG valves, LPG cylinders, automotive tyres developed by the Bureau of Indian Standards (BIS))
How can we get to know that the product that we are consuming is veg or non veg?
ReplyDeletePackaged food products sold in India are required to be labelled with a mandatory mark in order to be distinguished between vegetarian and non-vegetarian.According to the law, vegetarian food should be identified by a green dot symbol and non-vegetarian food with a brown dot symbol.
ReplyDeleteFor more information check link below-
http://en.wikipedia.org/wiki/Vegetarian_mark
6.The earlier approach of CAVEAT EMPTOR, which means “Let the buyer beware”, has
ReplyDeletenow been changed to CAVEAT VENDITOR(“Let the seller beware”).Why such a radical change has taken place?
this change has taken place due to increased competition .Now consumers have wider choice and they can shift to some other vendor if they feel that they are cheated or getting bad quality product. For Example : Chemist selling you medicines will ensure that they are not expired before giving it to you. You may or may not check it but chemist knows that he will loose his customer if he is not aware.
Delete2. Government is actively advertising for “ Jago Grahak Jago”.Which consumer right is highlighted in the above statement
ReplyDeleteright to consumer education
DeleteWhat is the answer for that circle with 'govt of india written' on it in ques 7??
ReplyDeleteIt is AGMARK
Deleteesha got an air conditioner as a wedding gift from her sister in the month of october. when she installed the same in her room in march next year,she noticed that it was not working properly. she enquired the details of the shopkeeper from her sister. can esha file a complaint against the shopkeeper. justify your answer
ReplyDeleteYes , Esha can file complaint as she is consumer under Consumer Protection Act as she is using the product with the permission of buyer .But she should take Cash Memo from her sister as proof of purchase.
ReplyDelete